Privacy Policy

Introduction

FARMÁCIA NALDOS DO PARQUE PRIMAVERA LTDA ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase from our pharmacy.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a retail pharmacy, we may collect the following types of information:

• Customer Information: Name, address, phone number, and email.
• Identification: CPF for fiscal receipts and controlled medication purchases.
• Prescription Information: Doctor's prescriptions for medication dispensing.
• Purchase History: Products purchased for customer service purposes.
• Payment Information: Card payments processed through secure terminals.
• Health Program Data: Information for pharmacy benefit programs.

How We Use Your Information

We use the collected information for the following purposes:

• To dispense medications as prescribed
• To verify prescriptions with healthcare providers
• To process sales and issue receipts
• To maintain purchase records for your convenience
• To participate in pharmacy benefit programs
• To comply with pharmaceutical regulations
• To provide customer service

Prescription & Medication Information

Prescription information is treated with strict confidentiality. We retain prescription records as required by pharmaceutical regulations. Controlled medication purchases require CPF identification as mandated by law. We do not share prescription information except as required for healthcare delivery or legal compliance.

Health Information Confidentiality

Any health information shared with our pharmacy staff is treated confidentially. We do not disclose customer health conditions to third parties. Our staff is trained to handle health inquiries with discretion. Conversations about medications are conducted privately when requested.

Pharmacy Benefit Programs

If you participate in pharmacy benefit programs (such as Farmácia Popular or private health plan programs), we share necessary information with program administrators as required for your benefits. This includes medication purchased and pricing information.

Controlled Medications

Purchases of controlled medications are recorded as required by ANVISA (Brazilian Health Regulatory Agency) and other regulatory authorities. These records include customer identification, prescription details, and purchase dates. We are legally required to maintain and report these records.

Payment Processing

Card payments are processed through secure payment terminals that comply with payment card industry standards. We do not store complete credit card numbers. Payment processing is handled by authorized financial institutions.

Fiscal Documentation

For fiscal receipts (nota fiscal) with CPF, we collect your identification as required by tax regulations. CPF information is transmitted to tax authorities as required by law.

Data Security

We implement appropriate security measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction. Prescription records are stored securely. Access to customer information is limited to authorized pharmacy staff.

Data Retention

Prescription records are retained for the periods required by pharmaceutical regulations. Controlled medication records are retained as required by ANVISA. Transaction records are retained as required by tax regulations. Customer purchase history may be retained to improve service.

Information Sharing

We do not sell, trade, or rent your personal or health information to third parties. We may share information only in the following circumstances:

• With healthcare providers to verify prescriptions
• With pharmacy benefit program administrators
• With ANVISA for controlled medication reporting
• With health authorities as required by law
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request copies of your purchase history
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our store. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: